Refund Policy
Apply for A Return
Please contact us for the RMA No. and a return label.
Shipping Back
Please pack the defective items with good protection and send them back to us.
RMA Report
Our RMA team will check the returns and we will send you a testing report.
Get Your Credit
For each item returned, you will get a store credit based on our warranty.
PhonePartsCo.com offers a lifetime warranty on our products (Please see the Exceptions below for items not applied). You can find the specific warranty in each product's description. We care about all your concerns. When you have any defective items, we are glad to take them back and offer a store credit for them.
Exceptions:
Lifetime Warranty Plus
For all the MP+ screens and iPad digitizers, we offer a special lifetime warranty to cover all the LCD/OLED breakage and flex cable damage. 100% covered for the returns. As our customer, you don't need to worry about anything about the returns.
Lifetime Warranty
All the parts that we sell are covered with PhonePartsCo.com's lifetime warranty. With the lifetime warranty, we are glad to see you are happy to buy products from us. Any returned parts without physical or internal damage will be issued with our store credit.
One-year Warranty
All our batteries are covered with a one-year warranty. As long as there is no physical damage to the battery, PhonePartsCo.com will cover any defects that may occur with the battery purchased within a year.
30-day Warranty
All the repair tools are under a 30-day warranty. The defective item will be covered within 30 days of purchase when it's unused.
Exceptions:
- All the batteries are covered with a one-year warranty.
- No warranty for all Samsung screens once they have been installed.
- All the tools that we sell are with a 30-day warranty.
Warranty
Our warranty covers all the items we sell on PhonePartsCo.com. Here is the list of the warranty we offer for our products.Lifetime Warranty Plus
For all the MP+ screens and iPad digitizers, we offer a special lifetime warranty to cover all the LCD/OLED breakage and flex cable damage. 100% covered for the returns. As our customer, you don't need to worry about anything about the returns.
Lifetime Warranty
All the parts that we sell are covered with PhonePartsCo.com's lifetime warranty. With the lifetime warranty, we are glad to see you are happy to buy products from us. Any returned parts without physical or internal damage will be issued with our store credit.
One-year Warranty
All our batteries are covered with a one-year warranty. As long as there is no physical damage to the battery, PhonePartsCo.com will cover any defects that may occur with the battery purchased within a year.
30-day Warranty
All the repair tools are under a 30-day warranty. The defective item will be covered within 30 days of purchase when it's unused.
Notes:
- At PhonePartsCo.com, we make returns simple. If you receive a defective item, just request a free return label and we'll take care of it—no strings attached. (Free labels are only available for defective items, not for returns because you no longer need them.)
- If you decide you don't need an item, please send it back within the warranty period and we'll credit your account accordingly. We never charge a restocking fee as long as returns are made within 30 days of purchase.
- Your store credit will be issued at the current sale price, or, if the item has been discontinued, at the most recent purchase price.